The Northern California itSMF Local Interest Group (NorCal itSMF LIG) meets monthly to discuss matters related to the Information Technology Infrastructure Library (ITIL) and the IT Service Management Forum (itSMF).  The Northern California itSMF LIG is centered in Sacramento, California.  If you are employed in any of the following fields, or if you are a vendor supplying products or services to these fields, we welcome you to attend our monthly meetings, and join our itSMF local group:  information technology service management, ITSM, information technology infrastructure library, ITIL, service management, project management, best practices, it service management, it infrastructure library, service desk, help desk, Sacramento project management, service level management, release management, change management, itsmf USA, and related professions.

ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

Here's a brief description of IT Service Management, brought to you by ITSMP.com – the IT Service Management Portal.

Service Management offers process guidance, and a “road map” to IT solutions.  Service Management does not offer, as many people believe, turnkey solutions.  Because each business and IT environment is different, IT Service Management can provide guidelines and best practices which can be adapted to a wide range of circumstances.

IT Service Management can help align IT services with the current and future needs of the business and its customers.  IT Service Management is about managing change across the organization.  While Project Management focuses only on a particular project, Service Management is focused on integration of all projects with all departments to provide cohesion and consistency within the entire organization.

Where should an organization begin with IT Service Management?  This depends on the maturity level of the IT organization as a whole and the maturity of the individual Service Management processes.  It also depends on the strategic goals set by a particular organization.

IT Service Management processes are divided into two core areas:  IT Service Delivery and IT Service Support.

There are five core Service Support and five core Service Management Service Delivery processes within IT Service Management.  These core IT Service Management processes relate to the provision of the support of services to the User.  The five IT Service Support processes are:  Incident Management, Change Management, Release Management, Problem Management and Configuration Management.  The five IT Service Delivery processes are:  Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management.

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For those of you taking the time to read this:  We know this isn't elegant prose -- or even particularly informative.  We're just working in some more keywords to help search engines find us.

Thanks for dropping by!